Dirty Laundry

I have about seven loads of laundry to do and no way to do it in my own home - and no convenient laundromats. My washing machine still is not fixed.

We've now had two visits from the repair service. I've called the phone number to try to deal with this and get some resolution, but that has been fruitless. Several times I've been disconnected while the support person tries to transfer me. Mostly they pass the buck. Theoretically I have another service appointment on Friday ("between 8 and 5" - so helpful).

After the first attempt at repair, I mostly lost my patience with this process. I am sure that whenever a support person brings up my records, there is a flashing red warning message: BITCH! I'm not necessarily ashamed of that designation in this situation.

When things get to this level of dysfunction (and sometimes earlier), I don't deal with it well. I get very angry. Woe be to the customer support person in my path as I try to get to someone who can actually help me. And no, I don't believe them when they tell me that their supervisor is either at lunch or on a break, and the supervisor will call me back "right away." Persons at this level are never unsupervised. And call backs never happen. I'd sooner have a valid deed to a bridge in Brooklyn than a timely call back from a competent supervisor, if it happens at all.

I probably need to manage emotions better in these situations. I'll consider that. Until then, I'll just offer some advice: Don't buy any major appliances from Sears or ask Sears to repair any such appliance. They suck.